2019 Trainee Learner Call Centre at Transnet


2019 Trainee Learner Call Centre at Transnet 1

 

This advert is open for application by external applicants.

Equity Statement :Preference will be given to suitably qualified Applicants who are members of thedesignated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating Division.People Living with Disabilities are encouraged to apply

Applicants that are interested in applying for any of the advertised positions must apply by registering on the Careers section of the Transnet Internet. Please take care in completing all required details on the profile, and then apply for the position.

Alternative Application Methods: (Completed Curriculum Vitae to be submitted)Post:E-mail:Thembeka.Mabuza@transnet.net

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The closing date is on 03.05.2019.

It is the responsibility of the applicant to ensure that HR has received the application before the closing date of the advertisement.Note: if you have not been contacted within 30 days of the closing date of this advertisement please consider your application as unsuccessful.

Any questions regarding the application or recruitment process should be sent in writing toTHEMBEKA.MABUZA@TRANSNET.NET.

 

We urge all our employees, clients, members of the public and our suppliers to report any kind of fraud or corruption atTransnet. Call the hotline toll free number: 0800 003 056 or email Transnet@tip-offs.comOperating

Division: TPT POD Corporate H/O

Position Title: Learner Call Centre

Employee Group: Trainee

Department: Human Resources

Location: Durban

Reporting To: Port Term Mng Training

ManagerGrade Level: ADVISE

Reference Number:20003041Position

 

Purpose:• To be trained and skilled to act as a key channel of communication for Transnet Port Terminals Customers andStakeholders.• Ensure that all telephone calls, e-mails and online queries are timeously and effectively dealt with.• Escalate irresolvable queries to the supervisor and relevant business units as required by Customer Service Centre queryescalation procedures.• Class attendance and portfolio completion.

 

Position outputs:Actively participate in all training programmes related to:• Completing the Learnership Programme inclusive of Portfolio of Evidence.• Maximize customer service.• Manage customer relations.• Promote Transnet Port Terminals services and brand.• Support customer service initiatives, manage customer information flow.• Recommend customer service process improvements.

 

Qualifications & Experience: Matric

 

Competencies:• Ability to manage conflict• Assertive• Initiative• Perseverance• Self-motivated• Attention to detail• Telephone etiquette• Team player• Service orientated• Can-do attitude• Integrity• Ability to work under pressure• Computer Literacy• Knowledge of Microsoft Packages• Ability to multi-task• Ability to work under pressure in a stressful environment

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