Contact Centre Agent

RECRUITER: Capitec Bank

Job Title Contact Centre Agent: Client Care
Division Business Support
Business Unit Business Support
Location – Branch / Campus Bellville BSE
Location – Province Western Cape
Purpose of the Role To provide excellent service to the Capitec Bank clients, branch network by attending to telephonic/ written enquiries and complaints within the agreed service levels. This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to set business standards.
Qualifications National Senior Certificate (Grade 12) or National Certificate (Vocational)
Experience At least 2 years’ experience as an Inbound Call Centre Agent or Helpdesk Agent
Technical and Administration support within a Contact Centre Environment would be ideal
IT Qualification (at least an A+) will be an advantage
Knowledge and skills Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
Additional Requirements Willingness to work shifts
Working hours: Shift work (Saturdays and Sundays compulsory)
Clear Criminal and Credit Record
Logical / systematic approach to enquiries
Own reliable transport

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