DEPARTMENT OF LABOUR: CLIENT SERVICE OFFICER (X5 POSTS)
SALARY:R208 584 per annum
Centre: PolokwaneRef No:HR 4/4/6/50 (X4 Posts)
Labour Centre: PhalaborwaRef No:HR 4/4/6/51(X1 Post)
REQUIREMENTS:Matriculation/Grade twelve/Senior Certificate plus National Certificate (N6)/SAQA recognised Certificate (NQF5) in office Administration/Public Management/Administration/Secretariat with twelve months functional experience in administration/customer/clientservices.
Knowledge: All Labour Legislations and Regulations, Private Employment Agency regulations and related ILO conventions, Public Service Regulations, Public Service Act, Departmental Policies, Procedures and Guidelines, Batho Pele principles.
Skills: Interpersonal, Telephone etiquette, Interviewing, Computer literacy, Communication, Ability to interpret legislation, Problem solving.
DUTIES:Render services at help desk as the first point of entry within the Registration Services. Render Employment Services to all the Clients who visit the Labour Centre. Resolve all complaints on all Labour Legislations received from Clients. Receive all Unemployment Insurance Benefits Applications and Employer declarations. Receive application forms in terms of Compensation for Injuries and Diseases Act and Employer registration forms for COIDA.