Management of cost (Tellers Differences)
Lead generation specific to inbound tour operators in need of a dedicated encashment service for their clients.
Engage the customers in a professional way as specified in the service standards
Make the customer aware of security information that will assist them in keeping their money
Cashing of Foreign Notes and Travellers Cheque’s.
Taking in deposits of Foreign Notes and Travellers Cheque’s from clients who have returned with unused currency.
Guiding inbound international travellers in obtaining replacement Amex Travellers Cheque’s in the event of them having been lost or stolen.
Quoting and striking of exchange rates via BATeller/Karabo platform.
Advising international outbound clients on the Online and Call Centre ordering options, FNB’s Delivery Services and details of the closest Bureau de Change Branches.
Daily balancing of all cash holdings (foreign and local).
Bulk clearing of Foreign Notes to ensure that the branch remains within the authorised foreign cash holding limits.