National Control Centre

Job Reference: G4S/TP/3620871/111713
Job Category: Technical Support
Contract Type: Full Time
G4S Region: Africa
Country:South Africa
G4S Business Unit:South Africa – Secure Solutions
Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

The NCC Controller reporting to the NCC Manager , will take responsibility monitoring cameras, alarms and tracking of vehicles for the entire company .

Role Responsibility:

  • Monitor the panic buttons on the bulk banking vehicles on a web-based software
  • Verify on the system if trucks are at correct locations before codes are issued
  • Monitor any tempering with monitoring devices on the system
  • Monitor speeding of trucks
  • If triggered then inform the BSO and Branch Manager
  • Branch to provide feedback after the above report
  • Make notes on the system for future reference
  • OB (occurrence book)to be completed

The Ideal Candidate:

  • Grade 12
  • Computer literacy
  • Tel skills
  • 2 year relevant experience
  • Call centre experience

1. Knowledge 

  • Knowledge of G4S standard operating procedures
  • G4S Operational Policy and procedures
  • Health and Safety legislation

2. Skills

  • Computer literate – ability to work on Excel, MS Outlook, SAP knowledge
  • Communication (written and verbal)
  • Sharing and cooperating
  • Customer Thinking

3. Attributes

  • Work under pressure
  • Dealing with changing circumstances
  • Attention to detail
  • Delivering great customer service
  • Team oriented


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